The Profile tab in Junxure stores client information that is helpful for classifying your contacts, data mining and for keeping track of other records such as the contract date and assigned advisor. Using Classifications, Keywords, and Interests to help identify your client, this information can be used for marketing purposes or to help group clients with similar interests together.
In this topic, we will cover:
- An overview of the Profile Tab
- Profile Tab Sub-Tabs
- Taxes and Suitability
- Canadian Fields
- User Fields
Profile Tab Overview
To access the Profile Tab in Junxure:
- Open a contact record and click on the Profile Tab underneath the client’s name.
- The Main sub-tab will display by default. See below for a description of each sub-tab.
The Profile Tab stores Classifications, Keywords and Interests that should be created very early in your process of customizing Junxure for your office. Classifications, Keywords and Interests are used to filter contacts for reports, client letters and for other contact management purposes. For more information on creating these markers, please see List Data Maintenance.
Keywords can also be utilized for quick client detail reference (such as Service Levels or Type of Contact) by color coding the name bars to match keywords. See Profile Tab: Keywords vs Classifications for more information on these tools.
Profile Tab Sub-Tabs
Each contact in your database includes a Profile Tab in their record. Within that Profile Tab, there are several Sub-Tabs that store important information:
- Main: Stores the Classifications, Keywords, Interests, Custodians,and contract information for each contact. You must create Classifications, Keywords, and Interest Lists in List Data Maintenance.
- Taxes & Suitability: Stores information about the contact’s tax status such as Tax bracket, Filing status, Income, AGI taxable income, Tax year, etc.
- Canadian Fields: Contains information specific to residents of Canada. The Canadian Fields tab does not appear by default. This feature is accessed through the System Options – Global Options Tab on the Main Menu.
- User Fields: Allows you to create fields to track of information not provided pre-made fields in the database. For example, you can keep track of which clients want Web Reporting, Web Reporting ID’s, Passwords, etc. These fields are not available for the rule builder, but can be included on reports in the Report Wizard. You must create the user fields in List Data Maintenance.
- Referrals: A high level list of referrals made by the contact.
- Opportunities: Allows you to enter information about money you expect to be receiving in the future.
- Revenue: Provides a location to record incoming revenue generated by the relationship with this client. This information pulls into billing reports and the Dashboard Tab.
The main Profile Tab stores the Classifications, Keywords, Interests, Custodians and contract information for each contact. These fields are also used to filter contacts for reports, client letters and for other contact management purposes. For more information on creating these markers, please see List Data Maintenance.
To modify or add information on this tab, click on the Edit Profile link. Add or edit data directly into the fields displayed.
All lists on this page ranging from Client Type, Occupation to Classifications and Keywords are updated through List Data Maintenance on the Main Menu page. See List Data Maintenance for more information on how to update these fields.
- IPS: Check box and date indicates if an Investment Policy Statement (IPS) has been completed with the contact. In the data field, enter the most recent IPS date. You can either enter the date or double click inside the date field to choose a date on a calendar.
- Questionnaire and Date: Indicates if a Questionnaire has been completed with or by the contact. The Questionnaire can be any regular form utilized in your office such as a Risk Tolerance questionnaire or a Financial Planning data gathering form. In the date field, enter the most recent Questionnaire date. You can either enter the date or double-click inside the date field to click a date on a calendar.
- Client Type: Classifies the type of client such as Business Owner, Individual, Professional, etc. The client type is useful for analyzing the client base for Practice Management.
- IM Contract Date: Stands for Investment Management contract date. The IM Contract Date is important for compliance and tracking purposes. You can either enter the date or double-click inside the date field to click a date on a calendar.
- Referred By: Select the name of the contact that referred this contact or client. The referral must come from someone already defined in your Junxure database. To add a referral, click the down arrow to select the name from a list. A list of all contacts referred by this contact is displayed on the Profile Tab – Referrals Sub-Tab.
- Referred Date: The date the contact was referred to you. This date can also be used to identify the date in which a contact became a prospect in your system even if they were not a referral. By recording this information for all prospects, this data field can be used in new Business Development reports.
- Term Date: The date the relationship between you and the contact was terminated. The termination date is important for compliance.
- Retirement Date: The date the Client retired.
- FP Contract Date: Financial Planning Contract Date.
- Client Occupation: Click the down arrow to select the Occupation from a list.
- Spouse Occupation: Click the down arrow to select the Occupation from a list.
- Discretionary Checkbox: Use this checkbox to indicate whether or not an Investment Account is being managed on a discretionary basis for compliance reporting.
- Account Form Date: The Date on the Account Form.
- Client Anniversary: The Date the client started his or her relationship with you.
- Source: The source of attaining the contact or client such as a referral or cold call. The contact source is important for plans to improve or expand your practice.
- Wealth: Records the general wealth of the client or contact. The Wealth field can reflect a range of managed account sizes or net worth. Click the down arrow to select the Wealth code that applies to the contact.
- Advisor 1, Advisor 2, CSR: The name of the primary and secondary advisors assigned to this contact. Advisor 1 is the primary advisor and Advisor 2 is the secondary advisor. Click the down arrow to select the name from a list of Users defined in the database as advisors. If there is an individual client service rep assigned to this contact, indicate in the CSR box. This will be filter pending actions on the Pending Actions screen using the “My Clients” button. These designations can be used to automatically assign actions using Templates or Action Sequences.
- Classifications One of the most important ways to group contacts for reporting, contact searches, and providing customized services. See Classifications vs Keywords for more clarification on these two important lists in Junxure.
Adding a Classification of "Alert" will activate a red Alert notification in the left hand side of the Contact Header Bar. By double-clicking on this, the text from the notes on the Important Info box on the Personal Info
page will be brought up.
- Keywords: Another way to profile or group contacts for reporting, contact searches, and providing customized services. Use this field to add more detail to define your clients. See Classifications vs Keywords for more details on these two important lists in Junxure.
- Interests: To track individual interests such as hobbies or to track financial interests, such as college planning for marketing, client appreciation events and basic data gathering. Click the down arrow to select the interests that apply to this contact, and then click in another field to save the information. You can assign more than one interest to each contact.
- Account Types: Select the Account Types for each Account the contact holds. For example: 401-K, Trust, Roth IRA, etc.
- Custodians: Select the custodians for the contact such as Charles Schwab and Fidelity.
- Employee Positions: Used for employees that have a specific role for this contact beyond Advisor or CSR. The types of Employee Positions (Ex: Account Administrator, Para-Planner, etc) are set up in List Data Maintenance and populated through the Junxure Users list.
Taxes and Suitability Tab
Accessed through the Profile Tab, the Taxes & Suitability Tab contains information from the contact's last Tax Return, such as Tax Bracket, Filing Status, Income, AGI, Taxable Income, Tax Year, etc. This tab also contains information required for new Brokerage Accounts for most Custodians, such as overall Investment Objective, Investment experience and Risk Tolerance.
To edit fields on the Taxes and Suitability tab, click the Edit Taxes and Suitability link. All drop-down menus on this tab ranging from Tax Bracket to Risk Tolerance are updated through List Data Maintenance. See List Data Maintenance for more information on how to update these fields.
- Tax Bracket: For contact and spouse per the last recorded tax return. Click the down arrow to select the tax bracket from a list.
- Filing Status: Filing status of contact and spouse such as married filing Jointly, Single and etc. Click the down arrow to select the Tax Bracket from a list.
- Income: Gross income for the contact and spouse.
- AGI: Adjusted Gross Income for the contact and spouse.
- Taxable Income: Amount of contact’s taxable income.
- AMT: Alternative Minimum Tax Liability.
- Tax Liability: Tax Liability for contact and spouse.
- Tax Year: Enter the year of the data you are currently entering.
- SSI: Benefits Social Security Income is the amount of the income the contact or spouse receives from Social Security benefits. You can also use this field to track the projected SSI benefit prior to retirement, based on the contact’s Social Security statements.
- State Tax Liability: The state income tax liability for contact and spouse, if applicable.
- Short Term Loss Carry Over: The amount of short term loss on investments carried over to the next tax year.
- Long Term Loss Carry Over: The amount of long term loss on investments carried over to the next tax year.
- Overall Investment Objective: The investment objective of the contact such as Growth, Income, Speculation, and so on. This information is requested on many custodial forms for new Investment Accounts. Click the down arrow to pick the investment objective from a list.
- Investment Experience: The level of investor experience such as Limited, Good, Extensive and so on. This information is requested on many custodial forms for new Investment Accounts.
- Annual Income: The annual income range of the contact. This information is requested on many custodial forms for new Investment Accounts. Click the down arrow to select an Income range from a list.
- Liquid Net Worth: Range of the contact's Net Worth that is liquid. This information is requested on many custodial forms for new Investment Accounts. Click the down arrow to select a Liquid Net Worth range from a list.
- Risk Tolerance: Contact's Risk Tolerance such as High, Moderate or Low. You can also assign a number to rank the tolerance, such as 1 to 100, to give a quantitative value to their risk tolerance. For example, assign 1 as conservative and 100 as aggressive, and so on. This information is requested on many custodial forms for new investment accounts.
- Taxes and Suitability Note Area: To keep notes and additional information about the client and spouse Tax information such as State Tax Bracket or deduction information.
- Archive to Prior Year: Allows you to store data year to year. If the current year data entry is completed, click this button to Save/Archive and start new data entry year.
- View Previous Archives: Allows you to view previous year's tax status (if saved as archive).
Canadian Fields Tab
Accessed through the Profile Tab, the Canadian Fields Tab contains fields information specific for Canadian residents such as Social Insurance Number (SIN), Exit Date and Tax ID. By default, this tab does not display on the contact records. See System Options: Global Options to activate this feature.
- SIN and Spouse SIN: The Social Insurance ID Number, similar to the Social Security Number (SSN) in the United States.
- Exit Date: The date the contact exited the country for Tax purposes.
- Tax ID: The Tax ID for an individual or business.
User Fields Tab
Accessed through the Profile Tab, the User Fields tab displays user defined fields you create to track additional information about the contact that is not already provided. You can define up to 50 fields. To create user fields, go to List Data Maintenance. You can add user defined to a report created in the Contact Report Wizard and use these fields in Mail Merge/Letter Writing, but you can’t search for contacts or build rules based on user fields.
Accessed through the Profile Tab, the Referrals Tab is a high-level method of viewing information about the referrals made by this contact. All of the fields in this view are populated from other areas of the program, such as the Referred By field on the Profile Main Tab. All of the fields below refer directly to the client that has been referred by the current contact record. These fields are populated directly by Junxure. To view the referee's contact record, click the View Client button to the right of their line circled in green below.
Accessed through the Profile Tab, the Opportunities tab stores information about money you expect to be receiving in the future. This can be a helpful reminder if you have a client segmentation that bases any criteria on "anticipated/incoming money". The Opportunities Dashboard allows you to track future money opportunities across the entire database, providing both graphic and text representations of progress towards completion.
To filter the line items, use the "Show" drop-down menu. All will show both pending and completed future money. The menu will show different status options currently used for this client.
To add new items, use the Add Opportunity button circled in red above. A window similar to the one below will open. Critical fields for reporting purposes are highlighted. The Type and Status must be created through List Data Maintenance. Projected Contract Revenue is the amount you expect to receive. The Description and Comments fields are open text boxes, allowing you to type specific identifiers for each opportunity.
Accessed through the Profile Tab, the Revenue Tab can be used to track fees paid by the client. This data will flow through to billing reports as well as the Dashboard Tab.