By combining leading-edge technology with our advisor-focused DNA, Junxure was designed to enhance the way you do business now and in the future. To prepare for your upgrade, it is important that your current Junxure data is ready for the transition. This document will guide you through the steps needed to review your unique database and ensure that data integrity is maintained during the upgrade. It includes a workable checklist followed by detailed instructions for each step. We suggest keeping a copy of your Junxure Cloud Upgrade Assessment Report (JCUA) handy as it will provide you with valuable information as you complete this checklist. Please do not hesitate to reach out to us with any questions.
Attached to this article is also a Printable Version of the Checklist, allowing you to track who is responsible for which items and which have been completed.
Click any item for detailed instructions
Ensure that your system correctly reflects your active and inactive users. Your JCUA report will identify your firm’s active and inactive users.
To make any adjustments:
We strongly recommend that you DO NOT delete Users from the system.
This email address is sourced as the user’s Junxure Cloud username. Your JCUA report will list all of the active users in your system with the email address currently listed in their User profile. Users with missing email addresses will be highlighted. Review all others for accuracy. To make any adjustments:
Records in your system that do not contain a Last name or Company name will be reported on your JCUA report by their Junxure ID. To make corrections use the Search fly-out window to quickly access the Record. Type ID and then the Junxure Record ID number (no space). Example: ID111.
The functionality enabling you to assign actions to Queues is not currently available in Junxure Cloud. If you are using this feature in Junxure Desktop your JCUA will advise you of pending actions currently assigned to a Queue. Eact action will need to be reassigned to a single active User before you upgrade to Junxure Cloud. Additionally, please reassign any Action Templates, Action Sequences, and Recurring Actions that are assigned to Queues. To make these adjustments:
We strongly recommend that you complete a backup before using this tool. Please contact the support team if you have any questions on how to use this tool.
Each year, you can document tax information in the Taxes & Suitability tab and archive the previous year’s information for future reference. If the information noted in the current view of the Taxes and Suitability area does not have a year identified, it will default to the year the upgrade to Junxure Cloud takes place. To check this detail in your Junxure database, create a report using the Contact Report Wizard.
Documents not specific to a contact record and found in the Company Files area will not upgrade to Junxure Cloud. To upgrade these documents, create contact record named Molly Migration and move these documents into that document folder to be associated with that record.
Only select insurance types are available in Junxure Cloud. These standard insurance types are: Auto, Dental, Disability, Health, Home Owners, Life, Long Term Care, and Umbrella. The JCUA will advise you of any non-standard insurance types in your system. Please update these to a standard insurance type. If you choose not to update these, the non-standard insurance types will revert to a type of Life upon migration.
To make adjustments:
Junxure Cloud is more strict about discrepancies between Contact LDM lists (such as Classifications, Keywords, and Interests) and what is actually used in a Contact Record. To reconcile any discrepancies in your database, the following logic will be applied as part of your upgrade:
|Items on a Record not in the LDM List||Will be appended to the appropriate LDM List and prefixed with zz_ 1|
|Items on a Record also in the LDM List||Will be ported as-is|
|Items not on any Record but in the LDM List||Will be ported as-is|
1 We recommend that you use the Contact Data Maintenance tool to change any items that are not currently in your LDM lists to items that are.
Junxure Cloud is more strict about discrepancies between Action LDM lists (such as Action Type, Process, and Action Keywords) and what is actually used in an Action. To reconcile any discrepancies in your database, the following logic will be applied as part of your upgrade:
|Items on an Action not in the LDM List||Will be appended to the appropriate LDM List and prefixed with zz_ 1|
|Items on an Action also in the LDM List||Will be ported as-is|
|Items not on any Action but in a LDM List||Will be ported as-is|
1 We recommend that you use the Contact Data Maintenancetool to change any items that are not currently in your LDM lists to items that are.
In Junxure Cloud all Workflows use the same set of categories, whether they are single-step or multi-step. Determine your standard category list and then update the Action Template Categories List AND the Action Sequence Categories List in Junxure to match. To make these updates:
While Document Templates migrate into Junxure Cloud, Email Templates do not. You will want to open any email templates that you use and copy the content into a Microsoft Word document. This will make recreating these in Junxure Cloud much easier.
Keep in mind that any merge fields used in the template will need to be re-added in Junxure Cloud.
Deliverables migrate into Junxure Cloud as Recurring Actions. That said, Junxure Cloud does have deliverable-like functionality via the Junxure Cloud Service Monitor. Printing out a list of these deliverables now will allow you to recreate them the Service Monitor if desired.
You can print out a list of Deliverables within the Actions Management section under the People menu.
Every Contact Record in Junxure Cloud must have at least one Classification. The JCUA report will list all records in your system that do not currently have a Classification. To easily add a Classification to each record:
All Associates in Junxure Cloud must have an Associate Type. Your JCUA report will identify any associates who are missing a type. To add associate types:
We suggest cleaning up your data prior to the upgrade. Every user should determine which contact fields are important to your firm. To make sure this information is complete for all clients (or contacts), create a report using the Contact Report Wizard.
Outstanding Alerts and FYIs do not upgrade to Junxure Cloud.
You will need to either confirm any outstanding Alerts and FYIs or print them out before your migration is complete. Don’t forget to check postponed alerts if you use this function.